FAQs

Welcome to the Dog Paw Clothing FAQ page! We’ve compiled answers to some of the most common questions we receive. If you have any additional inquiries, feel free to contact us at catclawclothing@gmail.com.

1. What types of products do you offer?

At Dog Paw Clothing, we offer a wide range of products including:

• Dog Apparel: Sweaters, jackets, shirts, and more for every season.
• Accessories: Collars, leashes, harnesses, and bandanas.

2. How do I choose the right size for my dog?

To select the best size for your dog, please refer to our Size Guide available on each product page. Measure your dog’s chest, neck, and length, then compare these measurements with our size chart. If you’re between sizes, we recommend sizing up for a more comfortable fit.

3. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our Return Policy for detailed instructions. Generally, items can be returned or exchanged within 30 days of receipt. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

4. How long will it take to receive my order?

Shipping times vary based on the shipping method chosen:

• Standard Shipping: 5-7 business days.
• Expedited Shipping: 2-3 business days.
• Priority Shipping: 1-2 business days.

All orders are processed within 1-2 business days. You will receive a tracking number once your order has shipped, so you can monitor its progress.

5. Do you ship internationally?

Currently, we only ship within the contiguous United States. For shipping inquiries to Alaska, Hawaii, or international destinations, please contact us directly for availability and shipping quotes.

6. How can I track my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number. Use this number to track your shipment on the carrier’s website. You can also check your order status by logging into your account on our website.

7. Can I change or cancel my order after it has been placed?

If you need to make changes to your order or cancel it, please contact us as soon as possible. We process orders quickly, so changes or cancellations may not be possible once an order is in the processing stage. If changes are not feasible, we will work with you on a return or exchange.

8. What if my order arrives damaged or is missing items?

If your order arrives damaged or if you’re missing items, please contact us within 7 days of receiving your package. We’ll assist you in resolving the issue, which may include sending a replacement or issuing a refund.

9. How do I care for my dog’s apparel and accessories?

Each product comes with specific care instructions. Generally, we recommend hand washing or machine washing on a gentle cycle with cold water and air drying to maintain the quality and longevity of the items. Refer to the care label on each product for detailed instructions.

10. Do you offer gift cards?

Yes, we offer gift cards! They can be purchased on our website and used toward any purchase. Gift cards are a great way to let fellow pet lovers choose their favorite products.

11. How can I contact customer service?

For any questions or concerns, you can reach our customer service team by:

• Email: catclawclothing@gmail.com.
• Contact Form: Available on our Contact Us page.

We’re here to help and ensure you and your furry friend have a great experience with Dog Paw Clothing!